We will deliver the products to you in accordance with the delivery option specified by you when you place your order (e.g. First Class or Recorded Delivery).
We will deliver directly to the delivery address provided in your online order. We will deliver all products comprised in your order in one delivery. Please see ‘Delivery Options’ on the website for details of where we deliver and the delivery options available to you. We do not deliver items within the same order to multiple addresses.
All deliveries are sent via Royal Mail. Available delivery options are:
Royal Mail Recorded UK Delivery
Royal Mail Recorded Delivery charge is £2.99 - £4.49 based on the weight of your order. Royal Mail recorded delivery requires a signature upon delivery. This option has the added benefit of proof of delivery. Royal Mail aims for the item to reach its recipient within 1-4 working days after the order is placed (if placed with CONTOUR COSMETICS before 2pm) CONTOUR COSMETICS cannot be liable for any late deliveries by Royal Mail.
International Delivery is via Royal Mail. Any taxes due will be incurred by the customer and not by CONTOUR COSMETICS.
Europe and Rest of the World Tracked and Insured Delivery
Royal Mail Tracked and Insured Delivery to Europe is £8.99 - £10.99 based on the weight of your order. To the Rest of the Word, Tracked and Insured shipping is £10.99 - £13.99 based on the weight of your order.
International orders: please check with your national mail service as to whether they provide tracking services for posted items when selecting your delivery option. When tracking is not provided as a service, we will send items signed for on delivery.
Guaranteed delivery timing are working days. Orders received over the weekend or on bank holidays will be picked up on the next available working day and your guaranteed delivery timing will activate after you have received your shipping confirmation email.
Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day
We aim to dispatch all orders within 24 hours of receipt during our working week. Our working week is defined as Monday – Friday (excluding bank and public holidays)
Please note: Occasionally delays may occur and this may affect the dispatch of parcels within this timeframe.
ITEMS NOT RECEIVED?
CONTOUR COSMETICS try to ensure that your goods are delivered on time. However from time to time delays can take place by factors beyond our control.
Orders placed under the First Class Standard Delivery option are shipped via Royal Mail and an item is not classified as "Lost" by Royal Mail until it has been missing for:
-15 days in the UK
- 30 working days for delivery to Europe
- 35 working days for the rest of the world.
We will be unable to refund you before we have allowed for this amount of time to pass from the date of dispatch. If you still haven't received your order after this time, please contact our customer services team and we can assist you: firstname.lastname@example.org
Please note - there is a time limit of 6 months from purchase, after this no refund will be made on lost items.